Understanding your rights for Consumer Electronic Devices, Home Appliances and Home Entertainment Products
The Australian Consumer Law and Your Rights
The Australian Consumer Law (ACL) protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the ACL requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the ACL says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.
Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.
Saffron Aid Refund and Warranty Policies
SAFFRON AID will provide a refund, replacement or repair in accordance with the Saffron Aid Minimum Voluntary Warranty Policy set out in this document. This Policy only sets out the minimum time periods within which SAFFRON AID will offer you a refund, replacement or repair and your rights under the ACL may extend beyond these time periods.
To obtain a refund or any other remedy please visit your nearest Saffron Aid store or contact us. You will be required to provide proof of purchase from SAFFRON AID. SAFFRON AID needs to be satisfied that the product is faulty, the cause of the fault and that the problem with the goods was not your fault. Saffron Aid reserves the right to have returned goods assessed within a reasonable time frame by the manufacturer to determine this, including whether the goods are defective or simply require some form of basic troubleshooting.
Manufacturer Assistance
Many manufacturers have dedicated support centres designed specifically to deal with issues in relation to their products and advanced troubleshooting. In many circumstances, the manufacturer may therefore be able to provide a quicker assessment of, and remedy for, any issue with your product, even if the manufacturer’s warranty has expired. You may therefore prefer to contact the manufacturer rather than Saffron Aid, although you are not obliged to do this and, if at any time you are not satisfied with the manufacturer’s remedy in relation to your legal rights, you can contact Saffron Aid for assistance.