Terms and Conditions

Reservation

All tours and services should be booked through, My Adventure Tours, www.myadventuretours.com.au, enquiries@myadventuretours.com.au.

Booking requests for groups should be made well in advance to avoid disappointments. The final rooming list with under-mentioned must be received at least two weeks after confirmation of clients booking. FULL NAME, SEX, NATIONALITY, DATE OF BIRTH, PASSPORT NO., DATE OF ISSUE, DATE OF EXPIRE.

• My Adventure Tours can arrange international flights using the Virgin Australia network (to Myanmar a combination of Virgin Australia, Singapore Airline and Silkair). Flights must start and end in Australia. 
• You must purchase your own Travel Insurance. We use Travel Insurance Direct.

Rate

All rates are quoted nett in AU$. Prices are based on the prevailing rate against the USD at present and are subject to change without prior notice. As far as practicable will be informed. The US Dollar is the currency used by Hotels, Airlines and Tour Operators so pricing may fluctuate due to currency exchange rates.

Refund

After commencement of services, payment will not be refunded for any part or full not utilised by the clients.

Cancellation

A cancellation fee will be charged as under effective date of receipt of the written notice of the cancellation.

For Package Tours which include hotels, the following rules will be applied:

(a) 45 days to 30 days prior to the arrival 25% of tour cost (b) 29 days to 14 days prior to the arrival 50% of tour cost, (c) 13 days to 7 days prior to the arrival 75% of tour cost (d) 6 days and less prior to the arrival 100% of tour cost (e) No Show 100% of tour cost

Sightseeing, Transfer and Excursion bookings which exclude hotels:

(a) Up to 14 Days to departure no charge (b) 13 – 7 Days to departure 20% (c) 6 Days or less 50% (d) No show 100%

Special condition will be applied for the bookings

Accommodation:

All accommodation is on “Run of House” basis. The right is reserved to substitute hotel accommodation of a similar grade when necessary, from those mentioned in the package tour tariff. In addition, Saffron Aid cannot be held responsible for hotel over booking situations, when the hotel may relocate the individuals or the tour. However, we will do our utmost to ensure this relocation will be in accommodation of a similar category.

Amendments:

No additional charges for second amendment. But, for the third amendment, a nominal fee for our communication and services will be added.

Peak Season Supplements:

During the tourist high season in Myanmar, from November until April, some hotels will add a high-season supplement charge such as compulsory Gala Dinners on Christmas and New Year’s Eve. These surcharges will be added when your booking is confirmed. But we will inform you in advance.

Passports & Visas:

All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport.  When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport. If this is not the case, you must let us know. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities.

Travel Insurance:

Travel Advice:

We recommend that you contact the Department of Foreign Affairs and Trade or visit their website at www.smartraveller.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit. You can also register your travel plans with DFAT, so that you may be more easily contacted in an emergency.

Health:

You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation (e.g. proof of Yellow Fever vaccination) may deny you entry into a country. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel.  General health advice for the destination you wish to visit is also available from DFAT (see smarttraveller.gov.au). 

Prices:

All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed once paid for in full by you. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases. 

Child Policy

Will be considered as case by case basis.

Payment

Deposit, 30% of full payment, must be made after receiving tour confirmation. All deposits are non-refundable for changes of mind or cancellations by you (subject to your rights under the Australian Consumer Law).  Final payment is required no later than 6 weeks prior to departure unless otherwise stated. Some airfares or services must be paid in full at the time of booking. Payment as per invoice from Saffron Aid.

Payments by Credit Card and Debit Card:

You authorise us to charge all fees incurred by you in relation to the services provided to the credit card or debit card designated by you. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand.

Payments via PayPal:

An additional 1% fee will apply when paying by PayPal.  

Travel Documents:

Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider.  Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees.  Travel documents cannot be transferred to another person to use.  All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled.  Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings

Responsibility:

Saffron Aid, all it staff and representative act as agents for the customers in respect of flights, hotels, rails, boat and motor transport. Therefore, are not responsible for any loss, damage, theft, injuries, political or natural calamities, inclement weather and any extra expenses incurred. But will endeavour our best as far as practicable.

Agency:

We act as an agent for and sell various travel related products as agent on behalf of, numerous transport, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as all of our wholesalers. Any services we provide to you are collateral to that agency relationship. Our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We exercise care in the selection of reputable service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties.  All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers.  We can provide you with copies of the relevant service provider terms and conditions on request.  Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us.  Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.  

Liability:

To the extent permitted by law, neither Saffron Aid nor any of its related bodies corporate, directors, employees or agents accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part.  Our liability will also be limited to the extent that any relevant international conventions, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, limit the amount of compensation which can be claimed for death, injury, or delay to passengers and loss, damage and delay to luggage. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law).  This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth). 

Governing Law:

If any dispute arises between you and us, the laws of Australia will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia, and waive any right that you may have to object to an action being brought in those courts.

Acknowledgement:

You acknowledge that you are 18 years of age or older and that you understand and agree with the above Booking Terms and Conditions and our Privacy Policy.

6 April 2018